Frequently Asked Questions

Yes! Set up an automated schedule and your accountant will receive all invoices monthly or yearly as a ZIP file via email – sorted GoBD-compliantly and ready for tax filing.

All data is stored exclusively in Germany on servers in German data centers. The infrastructure is fully GDPR-compliant. Your invoice data never leaves the EU.

You have two options: (1) Your own SMTP server – emails come from your domain. (2) Our whitelabel service – easy setup without technical configuration. Both options send invoices automatically after payment.

Yes. As long as the app is installed and an active subscription exists, Easy Invoices stores all invoices immutably for 10 years in accordance with § 147 AO, logs all changes completely, and ensures that invoices cannot be modified retrospectively.

Easy Invoices automatically generates invoices for every order that lands cleanly in your Shopify order list – regardless of the Shopify sales channel (online store, POS, Shop App, etc.).

TikTok Shop: For TikTok Shop orders, Shopify currently does not reliably transmit all the data we need for a GoBD-compliant invoice. We deliberately avoid a workaround here to keep you safe in case of a tax audit. Invoices for TikTok Shop orders need to be created outside the app for the time being.

Amazon and other external channels: Amazon orders don't flow natively through Shopify and are therefore not processed automatically at the moment. A direct integration with TikTok Shop, Amazon, and additional channels is firmly on our roadmap – we can't give a specific date yet.

Yes. Easy Invoices uses its own continuous invoice number cycle, independent of the Shopify order number – this is required for GoBD compliance. You set the starting number during onboarding. Both the invoice number and the Shopify order number are shown on every invoice. If you later need a gap in the number range (e.g. to reserve numbers for invoices created manually in your previous software), our support can adjust the starting number for you.

Yes. When the customer currency differs from your shop currency, invoice amounts are shown in your shop currency (e.g. EUR) and the total is additionally shown in the customer currency including the exchange rate Shopify applied at checkout. The feature activates automatically – no configuration required.

For shipments from Germany to non-EU countries (e.g. USA, Canada, Australia), Easy Invoices automatically adds the mandatory note “VAT exempt export supply pursuant to § 4 No. 1a German VAT Act (UStG)” on the invoice and applies a 0% VAT rate. Note: For pure dropshipping where goods never touch the EU (e.g. supplier ships directly from China to the customer), the transaction is classified differently for tax purposes – please confirm the classification with your tax advisor.

Whenever invoice-relevant data on an order changes – e.g. name, shipping or billing address, line items, or tax rate – Easy Invoices automatically issues a cancellation invoice for the original and creates a new corrected invoice. Both documents remain in the system (GoBD/§14 UStG prohibit deleting or overwriting them).

When you refund an order in Shopify, Easy Invoices automatically creates a credit note as soon as Shopify sends us the refund webhook. The credit note appears in your document list and is linked to the original invoice. Chargebacks are documented through the corresponding reversal in Shopify.

For orders received before the app was installed or during a period when your subscription was inactive, this is technically not possible – Shopify does not transmit order data to us for those periods. You'll need to create those invoices manually from your previous software. To keep your numbering continuous, our support can adjust the invoice number cycle afterwards and reserve the required numbers as a gap.

Yes. Under Settings > Advanced you can disable the SKU display on documents. It is enabled by default.

Yes. Under Settings > Advanced you can turn off the automatic email delivery. Documents are still generated but not sent automatically. You can send them manually at any time from the document table or directly from the order details using the Easy Invoices block extension.

Currently, the app exports all invoices, cancellation invoices, and credit notes as a ZIP file containing PDFs – manually or via scheduled exports. A DATEV-compatible export is planned for 2026. If you have specific requirements from your accounting practice, let us know – we'll factor your feedback into the specification.

After cancellation, you have 3 months to export your data through our support team. After that, all data will be automatically deleted. Important: As a shop owner, you have the legal obligation (§ 147 AO) to retain your invoices for 10 years. For more details, visit our data retention page.